Return Policy

Return Policy

Because our products are made on demand and printed just for you, we have a limited return and exchange policy. Please read the sections below carefully.

Returns & Exchanges

We do not offer returns or exchanges for change-of-mind purchases (including sizing preferences). We strongly encourage you to review the sizing chart found in each product's description before placing your order.

If something is wrong with your order — for example, you received a damaged, defective, or mislabeled item — please see the sections below.

Damaged or Defective Items

We're sorry if your order arrived in less-than-perfect condition. If your item is damaged or defective, please contact us within 7 days of receiving your order at pcwear_ersent@outlook.com with:

  • Your order number
  • Photos clearly showing the damage or defect
  • Any other relevant details about your order

We will review your submission and respond with a resolution as quickly as possible.

Wrong Item Received

If you received the wrong item, or if an item was mislabeled, please contact us within 7 days of receiving your order at pcwear_ersent@outlook.com with:

  • Your order number
  • Photos of the incorrect or mislabeled item

We will send you a replacement or issue a refund once we've verified the issue.

Refunds

Refunds are available only in the following situations:

  • You received the wrong item.
  • You received a damaged or defective item.

Refunds are not offered for buyer's remorse, incorrect size selections, or other reasons outside of the above. All refund requests must be submitted within 7 days of delivery.

Address Errors & Undeliverable Packages

Please double-check your shipping address before completing checkout. If your order is returned to us due to an incorrect address you provided, we can arrange a replacement shipment — however, re-shipping costs are at your expense.

If you notice an address error after placing your order, contact us immediately at pcwear_ersent@outlook.com with your order number. We will do our best to correct it before fulfillment begins, but we cannot guarantee changes once production has started.

International Orders & Customs

For international orders, any customs duties, taxes, or import fees assessed by your local customs authority are not covered by us and are your responsibility. These charges vary by country — please check with your local customs office before ordering.

Contact Us

For any questions about your order or this policy, reach us at pcwear_ersent@outlook.com.

⚠️ MERCHANT REVIEW REQUIRED: The FAQ page contains placeholder text "[insert your support email here]" in two sections (damaged items and refunds). Confirm whether pcwear_ersent@outlook.com (used in the Returns section of your FAQ) is the correct support email for all customer inquiries, or update the email addresses above accordingly before publishing.

⚠️ MERCHANT REVIEW REQUIRED: Canada is listed as a primary market but is not mentioned in the shipping time estimates in your FAQ. Consider adding a Canada shipping estimate to your FAQ and/or this policy for Canadian shoppers.